VAIO Help and Support VAIO Help and Support

A guide to uninstall VAIO Help and Support from your system

VAIO Help and Support is a computer program. This page is comprised of details on how to uninstall it from your computer. It is developed by Sony Corporation. More information on Sony Corporation can be found here. You can see more info about VAIO Help and Support at . The application is often placed in the C:\Program Files\Sony\VAIO Help and Support directory. Keep in mind that this location can vary depending on the user's preference. The full uninstall command line for VAIO Help and Support is RunDll32. VAIO Help and Support's primary file takes around 4.55 MB (4768562 bytes) and is named additional_information.exe.

The executable files below are installed alongside VAIO Help and Support. They occupy about 18.97 MB (19890942 bytes) on disk.

  • additional_information.exe (4.55 MB)
  • additional_information2.exe (4.49 MB)
  • all_come_together.exe (4.73 MB)
  • HSSearchLink.exe (451.80 KB)
  • KBFAQ.exe (20.00 KB)
  • ModelHome.exe (20.00 KB)
  • ModelSpec.exe (25.30 KB)
  • NewsAlert.exe (20.00 KB)
  • setup_is_simple.exe (4.65 MB)
  • SoftwareDriver.exe (20.00 KB)
  • WinDVDLauncher.exe (9.50 KB) to view all...

The current web page applies to VAIO Help and Support version 8.00.0410 only. For other VAIO Help and Support versions please click below: to view all...
If planning to uninstall VAIO Help and Support you should check if the following data is left behind on your PC.

Folders left behind when you uninstall VAIO Help and Support:
  • C:\Program Files\Sony\VAIO Help and Support

Check for and delete the following files from your disk when you uninstall VAIO Help and Support:
  • C:\Program Files\Sony\VAIO Help and Support\en-ca\64\setup_my_vaio.H1S
  • C:\Program Files\Sony\VAIO Help and Support\en-ca\64\use_my_vaio.H1S
  • C:\Program Files\Sony\VAIO Help and Support\en-ca\additional_information.exe
  • C:\Program Files\Sony\VAIO Help and Support\en-ca\additional_information2.exe

You will find in the Windows Registry that the following data will not be removed; remove them one by one using regedit.exe:
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{DB1C9CB7-DF65-4991-BD17-71BF9CD15BA0}
  • HKEY_LOCAL_MACHINE\Software\Sony Corporation\VAIO Help and Support

Registry values that are not removed from your PC:
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{D47FE987-EA3D-424B-9886-B752501D7CE7}\InstallLocation
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{DB1C9CB7-DF65-4991-BD17-71BF9CD15BA0}\InstallLocation
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{DB1C9CB7-DF65-4991-BD17-71BF9CD15BA0}\LogFile
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{DB1C9CB7-DF65-4991-BD17-71BF9CD15BA0}\ProductGuid

A way to remove VAIO Help and Support from your computer with Advanced Uninstaller PRO

VAIO Help and Support is an application marketed by the software company Sony Corporation. Frequently, computer users try to remove this application. Sometimes this is efortful because uninstalling this manually takes some experience related to removing Windows programs manually. The best QUICK practice to remove VAIO Help and Support is to use Advanced Uninstaller PRO. Take the following steps on how to do this:

1. If you don't have Advanced Uninstaller PRO on your PC, install it. This is good because Advanced Uninstaller PRO is a very potent uninstaller and general utility to take care of your computer.


2. Run Advanced Uninstaller PRO. It's recommended to take some time to get familiar with Advanced Uninstaller PRO's interface and number of functions available. Advanced Uninstaller PRO is a very good system optimizer.

3. Press the General Tools category
Go to General Tools

4. Click on the Uninstall Programs feature
Go to Uninstall Programs

5. A list of the programs existing on the PC will appear

6. Scroll the list of programs until you locate VAIO Help and Support or simply activate the Search field and type in "VAIO Help and Support". If it exists on your system the VAIO Help and Support program will be found very quickly. Notice that when you select VAIO Help and Support in the list of apps, some data regarding the program is shown to you:

  • Safety rating (in the lower left corner). This tells you the opinion other people have regarding VAIO Help and Support, ranging from "Highly recommended" to "Very dangerous".
  • Reviews by other people - Press the Read reviews button.
  • Details regarding the program you want to remove, by clicking on the Properties button.
For instance you can see that for VAIO Help and Support:

  • The web site of the program is:
  • The uninstall string is: RunDll32
7. Click the Uninstall button. A confirmation window will show up. accept the removal by clicking Uninstall. Advanced Uninstaller PRO will automatically remove VAIO Help and Support.
Uninstall VAIO Help and Support

8. After uninstalling VAIO Help and Support, Advanced Uninstaller PRO will offer to run an additional cleanup. Press Next to go ahead with the cleanup. All the items of VAIO Help and Support which have been left behind will be found and you will be asked if you want to delete them. By uninstalling VAIO Help and Support with Advanced Uninstaller PRO, you are assured that no Windows registry items, files or directories are left behind on your computer.

Your Windows PC will remain clean, speedy and ready to take on new tasks.


Geographical user distribution

  • Windows Vista (6.0)
  • Windows 7 (6.1)
  • 10.0
Software Application


The text above is not a piece of advice to uninstall VAIO Help and Support by Sony Corporation from your PC, nor are we saying that VAIO Help and Support by Sony Corporation is not a good application. This text simply contains detailed instructions on how to uninstall VAIO Help and Support in case you want to. The information above contains registry and disk entries that our application Advanced Uninstaller PRO stumbled upon and classified as "leftovers" on other users' computers.

2016-08-07 / Written by Dan Armano for Advanced Uninstaller PRO

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Last update on: 2016-08-07 19:21:18.390