Application GoToAssist

How to uninstall GoToAssist from your computer

GoToAssist is a Windows application. Read more about how to uninstall it from your computer. Usually the GoToAssist program is installed in the C:\Program Files (x86)\Citrix\GoToAssist\514 folder, depending on the user's option during setup.

The following executables are installed alongside GoToAssist They occupy about 326.34 KB (334168 bytes) on disk.

  • g2aview.exe (16.29 KB)
  • g2ahost.exe (16.79 KB)
  • g2aprocessfactory.exe (97.29 KB)
  • G2AUninstaller.exe (16.79 KB)

The information on this page is only about version of GoToAssist When you're planning to uninstall GoToAssist you should check if the following data is left behind on your PC.

Folders left behind when you uninstall GoToAssist
  • C:\Program Files (x86)\Citrix\GoToAssist
  • C:\Users\UserName\AppData\Local\Temp\CitrixLogs\GoToAssist

The files below remain on your disk by GoToAssist's application uninstaller when you removed it:
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2achat.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2acombinedcustomerchat2way.dll
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2acomm.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2afiletransfer.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2ahost.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2ahostlauncher.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2ahostnoui.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\G2AInstaller.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2alaunchercustomer.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2aprocessfactory.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2aremotediagnostics.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\G2AResource.dll
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2asessioncontrol.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2auicustomer.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\G2AUninstaller.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2aview.exe
  • C:\Program Files (x86)\Citrix\GoToAssist\514\g2awinlogon.dll
  • C:\Program Files (x86)\Citrix\GoToAssist\514\rootcert.dll
  • C:\Program Files (x86)\Citrix\GoToAssist\514\uninshlp.dll
  • C:\Users\UserName\AppData\Local\Temp\CitrixLogs\GoToAssist\514\log3F12.tmp\G2AInst.log

Registry that is not uninstalled:
  • HKEY_CLASSES_ROOT\GoToAssist.G2AStartHereLoader
  • HKEY_LOCAL_MACHINE\Software\Citrix\GoToAssist
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\GoToAssist
  • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\GoToAssist

Open regedit.exe in order to delete the following registry values:
  • HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCache\C:\Program Files (x86)\Citrix\GoToAssist\514\G2AUninstaller.exe
  • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\GoToAssist\Description
  • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\GoToAssist\DisplayName
  • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\GoToAssist\ImagePath

A way to erase GoToAssist with the help of Advanced Uninstaller PRO

 Some people choose to uninstall this program. Sometimes this can be difficult because performing this manually takes some advanced knowledge regarding PCs. One of the best EASY procedure to uninstall GoToAssist is to use Advanced Uninstaller PRO. Here are some detailed instructions about how to do this:

1. If you don't have Advanced Uninstaller PRO already installed on your PC, install it. This is good because Advanced Uninstaller PRO is a very useful uninstaller and all around tool to maximize the performance of your system.


2. Run Advanced Uninstaller PRO. Take some time to admire the program's interface and number of features available. Advanced Uninstaller PRO is a very good PC management program.

3. Press the General Tools button
Go to General Tools

4. Activate the Uninstall Programs tool
Go to Uninstall Programs

5. A list of the applications existing on your computer will appear

6. Navigate the list of applications until you locate GoToAssist or simply activate the Search field and type in "GoToAssist". If it exists on your system the GoToAssist program will be found very quickly. Notice that when you click GoToAssist in the list , some information regarding the application is made available to you:

  • Star rating (in the lower left corner). This tells you the opinion other people have regarding GoToAssist, from "Highly recommended" to "Very dangerous".
  • Reviews by other people - Press the Read reviews button.
  • Technical information regarding the application you wish to uninstall, by clicking on the Properties button.
7. Click the Uninstall button. A confirmation page will appear. accept the removal by pressing Uninstall. Advanced Uninstaller PRO will automatically uninstall GoToAssist
Uninstall GoToAssist

8. After removing GoToAssist, Advanced Uninstaller PRO will ask you to run an additional cleanup. Click Next to go ahead with the cleanup. All the items that belong GoToAssist that have been left behind will be found and you will be asked if you want to delete them. By uninstalling GoToAssist using Advanced Uninstaller PRO, you can be sure that no registry items, files or folders are left behind on your PC.

Your PC will remain clean, speedy and ready to take on new tasks.


Geographical user distribution

  • Windows 7 (6.1)
Software Application


2015-01-16 / Written by Daniel Statescu for Advanced Uninstaller PRO

follow @DanielStatescu
Last update on: 2015-01-16 14:05:35.130